Frequently Asked Questions (FAQ)

1) What does a Customs Broker do?

The Customs Broker acts as an intermediary between the importer and the government in arranging the imports/exports of various goods securely and efficiently through Customs. Additionally a Customs Broker simplifies the process of importing for individuals and firms so that they comply with complex government regulations.

2) What documents are required for customs clearance?

A complete and correct Canada Customs Invoice (CCI) or commercial invoice with all required information (including country of origin, a clear description of the goods and proper valuations).  The carrier must also advise Carson of specific information relating to the shipment.  Bills of lading, packing lists and certificates of origin may also be requested.

3) Why is Carson contacting me for information regarding my import?

Carson will contact you to verify information related to your shipment when we believe you are at risk of incurring penalties under the AMPS regime. You may also be contacted when eligible for a reduced duty rate, or if the duties assessed are substantial, to discuss your options.

4) Why does the carrier's tracking site list my import as "clearance delay"?

Your shipment may already be cleared as the tracking sites of major carriers are updated irregularly. Please check with Carson to verify the status of your shipment.


For more specific inquiries relating to Customs clearance and importation, a Carson representative would be happy to speak with you.